Support

How long will the NiMH rechargeable batteries last?

Depending on the climate they're used in, NiMH rechargeable batteries typically last from 2 to 5 years. When they're replaced, be sure to do the following: Contact your local waste disposal management authority for guidelines concerning NiMH disposal. Discharge the...

I opened the new box and something appears to be missing.

E-Mail Firefly Magic Support with the identification of the part(s) that's missing, the store name and location, and date you purchased the product. Be sure to include your name, address, and the phone number where you can be reached.

My 'Fireflies' stopped but they were working before.

If your 'Fireflies' have been working, and suddenly stop, the problem is likely one of the two following problems: The solar panel has not been receiving enough DIRECT SUNLIGHT to keep the batteries fully charged. To fix the problem, turn...