If you have followed all the instructions and are still having a problem, please call 1-877-834-7335 Monday - Friday 8AM to 4PM MST, or E-Mail Firefly Magic Support
Replacement parts and accessories can be purchased here.
Even if one or more ‘Fireflies’ are damaged or cut-off, the remaining ‘Fireflies’ will continue to work. Replacement ‘Firefly’ Cluster can be purchased here.
Depending on the climate they're used in, NiMH rechargeable batteries typically last from 2 to 5 years. When they're replaced, be sure to do the following: Contact your local waste disposal management authority for guidelines concerning NiMH disposal. Discharge the...
E-Mail Firefly Magic Support with the identification of the part(s) that's missing, the store name and location, and date you purchased the product. Be sure to include your name, address, and the phone number where you can be reached.