Support
Quick Guide to the Low Voltage Firefly Lights System
Indoor Power Supply Suggestions And How the Low Voltage Firefly Lights Work Firefly Magic doesn’t source the 12Volt power supply. But a quick search “12V Power Supply” on Amazon (or other retailers) should provide plenty of affordable options. Any...
Additional help and support.
If you have followed all the instructions and are still having a problem, please call 1-877-834-7335 Monday - Friday 8AM to 4PM MST, or E-Mail Firefly Magic Support.
Something has been broken or damaged.
Replacement parts and accessories can be purchased here.
Some of my 'Fireflies' have been cut-off or damaged.
Even if one or more ‘Fireflies’ are damaged or cut-off, the remaining ‘Fireflies’ will continue to work. Replacement ‘Firefly’ Cluster can be purchased here.
How long will the NiMH rechargeable batteries last?
Depending on the climate they're used in, NiMH rechargeable batteries typically last from 2 to 5 years. When they're replaced, be sure to do the following: Contact your local waste disposal management authority for guidelines concerning NiMH disposal. Discharge the...