Support
Additional help and support.
If you have followed all the instructions and are still having a problem, please call 1-877-834-7335 Monday - Friday 8AM to 4PM MST, or E-Mail Firefly Magic Support
Something has been broken or damaged.
Replacement parts and accessories can be purchased here.
Some of my 'Fireflies' have been cut-off or damaged.
Even if one or more ‘Fireflies’ are damaged or cut-off, the remaining ‘Fireflies’ will continue to work. Replacement ‘Firefly’ Cluster can be purchased here.
How long will the NiMH rechargeable batteries last?
Depending on the climate they're used in, NiMH rechargeable batteries typically last from 2 to 5 years. When they're replaced, be sure to do the following: Contact your local waste disposal management authority for guidelines concerning NiMH disposal. Discharge the...
I opened the new box and something appears to be missing.
E-Mail Firefly Magic Support with the identification of the part(s) that's missing, the store name and location, and date you purchased the product. Be sure to include your name, address, and the phone number where you can be reached.