Trouble with Low Voltage Firefly Magic Firefly Lights?
The below troubleshooting tips will help determine if the lights work properly and are operating as expected.
IMPORTANT: Each "Low Voltage Unit" (see photo below) should be disconnected from any Low Voltage Lighting System and be tested as a standalone unit. Make sure that the disconnected power wires (which are not being used for 12V AC/DC power), are not touching or shorted together.
| A). If SOME of the LEDs are working on the Low Voltage Unit: |
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1. Visually inspect the black wire from the control box to the LED on all the ‘non-working’ LEDs.  Look for any cuts, nicks, damaged wires, or missing LEDs (see photo). |
| 2. If any damage or missing LEDs are found, please see our LED / DC Jack Repair Guide (link under construction). |
| 3. If your Firefly Magic Low Voltage Lights are still not working, please contact us via phone 1-877-635-7335 or E-Mail Firefly Magic Support (Monday - Friday 8AM to 4PM MST) for further suggestions. |
B). IF ALL OF THE LEDs ARE NOT WORKING ON THE LOW VOLTAGE UNIT: |
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| 1. Test for 12V AC/DC from transformer or power supply: Please refer to the manufacture of the transformer or power supply and confirm that 12V AC/DC is being delivered to the Low Voltage Unit. |
| 2. Are your lights working? If not, try the following additional steps. |
3. Check black power wires for damage or cuts: Visually inspect the power wire, which is the long wire used for 12V AC/DC power.
 Look for any cuts, nicks, or damaged wires (see photo). |
| 4. If any damage is found, please see our LED / DC Jack Repair Guide (link under construction). |
| 5. Remove power from the wire being tested and switch the 12V AC/DC power to the other power wire and visually inspect the 2nd power wire. Look for any cuts, nicks, or damaged wires (refer to above photo). |
| 6. If any damage is found, please see our LED / DC Jack Repair Guide (link under construction). |
| 7. If your Firefly Magic Low Voltage Lights are still not working, please contact us via phone 1-877-635-7335 or E-Mail Firefly Magic Support (Monday - Friday 8AM to 4PM MST) for further suggestions. |
Want to Know More? Also See:
- Low Voltage Model Support Guides
- Information Sheet - Low Voltage Model
- Instruction Manual - Low Voltage Model
Please feel free to contact our team with additional questions via phone 1-877-635-7335 or E-Mail Firefly Magic Support (Monday - Friday 8AM to 4PM MST).