30 Day Satisfaction Guarantee

30 Day Satisfaction Guarantee

If any of our Firefly Lights by Firefly Magic® products do not meet your expectations we want them back! Our continued success is based on the satisfaction of our Customers, and that includes YOU. We'll give you a refund for ANY reason during the first 30 days. A restocking fee will apply. *Please see exceptions below.

Terms and Conditions: As long as the product has not been damaged, we will accept it back if it has a Return Authorization (RA) number. Just e-mail or call to receive your return authorization, which allows proper tracking and refund for your purchase price, minus the original shipping & restocking fee.   If the item is returned in its original condition, there will be a 20% restocking fee. If the product is received back damaged or materially different than how it was originally shipped, there will be a minimum of a 50% restocking fee.

*The 30 Day Satisfaction Guarantee does not apply to the following purchases and are not returnable: Gift Cards, Firefly Apparel, Custom built products; Orders for commercial, entertainment, theatrical, or other events; Expedited orders; Orders with 3 or more units and items marked "Seasonal" or "Close-out."

 

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