No Products in the Cart
I opened the new box and something appears to be missing.
E-Mail Firefly Magic Support with the identification of the part(s) that's missing, the store name and location, and date you purchased the product. Be sure to include your name, address, and the phone number where you can be reached.
My 'Fireflies' stopped but they were working before.
If your 'Fireflies' have been working, and suddenly stop, the problem is likely one of the two following problems:
NOTE: Always try to place the solar panel assembly where the water sprinkler is not shooting water up underneath the unit.
How long will the Ni-Cd rechargeable batteries last?
Depending on the climate they're used in, Ni-Cd rechargeable batteries will last from 1 to 2 years. When they're replaced, be sure to send them to a recycling center.
You can replace the Ni-Cd batteries with another set of Ni-Cd's, or install Ni-MH rechargeable batteries. See the Battery Information Section below.
Some of my 'Fireflies' have been cut-off or damaged.
Even if one or more ‘Fireflies’ are damaged or cut-off, the remaining ‘Fireflies’ will continue to work. Replacement ‘Firefly’ Cluster can be purchased here.
Something has been broken or damaged.
Replacement parts and accessories can be purchased here.
Additional help and support.
If you have followed all the instructions and are still having a problem, please call 1-877-834-7335 Monday - Friday 8AM to 4PM MST, or E-Mail Firefly Magic Support
How does Renewable Energy Work?
One of the best ways to be environmentally friendly is to capture the power of the Sun's energy by designing solar powered renewable products, and that's exactly what Firefly Magic® has done with their newly designed renewable energy 'Fireflies'.
Basically, it means utilizing a source of energy over and over again. With our Solar Powered Firefly Magic® Firefly Lights we use the power from the Sun over and over, day after day.
We do this by first collecting the Sun's solar light radiation that hits the solar cells on the solar panel assembly. The solar panel is made up of 16 individual silicon cells that are connected together and laminated under a clear plastic cover.
By using the new technology laminating process rather than the older epoxy encapsulating process, the solar panel will not turn yellow and crack over time. This means the solar cells can continue to receive the maximum level of solar energy over their years of life.
When the sunlight strikes the solar cells in the solar panel they begin to generate electric power (voltage x current = power in watts). This electrical energy is routed by wires to the battery compartment.
In order for the 'Fireflies' to operate at night the electrical power from the sun must be transferred and stored. This is accomplished by using two (2) AA rechargeable batteries located inside the Solar Panel Assembly. Because rechargeable batteries use chemical processes to convert, store, and output the electrical power, temperature can play a significant role in how well the batteries operate, and in turn, how the 'Fireflies' work.
The Firefly Magic® Firefly Lights models FMS-16S1CG and FMS-07 are a new and unique 2-in-1 product that can operate either from rechargeable or standard AA batteries . . . it's completely your choice!.
Originally, Firefly Magic® manufactured separate solar powered and battery powered firefly lighting units. This meant making a decision whether to purchase an outdoor solar power unit, or a battery power unit for locations with little or no sunlight - especially for indoor events and displays.
With the new Firefly Magic® Firefly Lights (FMS-16S1CG and FMS-07) you no longer must pick one or the other . . . you get both!
Use the rechargeable batteries that are included and place the Solar Panel Assembly in a location where direct sunlight strikes the solar panel 2-3 hours per day, and you have a self sustaining solar powered, efficient and renewable set of 'Fireflies' flashing, flickering, and fading day-after-day, week-after-week, and month-after-month.
How does Battery Operation Work?
If want your Firefly Magic® 'Fireflies' in a location where there is little or no sunlight you can simply replace the rechargeable batteries in the Solar Panel Assembly with standard or heavy duty Alkaline AA batteries.
Alkaline batteries use electrochemistry to produce electrical power that can operate the 'Fireflies' electronic circuits and light up the patented 'Firefly LED'.
Because Firefly Magic® uses their own patented technical methodology to make the "fireflies' operate so realistically, the amount of power they use has been efficiently reduced. This means the model FMS-16S1CG unit with sixteen 'Fireflies' can operate continuously on just two (2) AA batteries for approximately 4 weeks. While the model FMS-07 with seven 'Fireflies' can operate continuously for over 6 weeks.
While using standard AA Alkaline batteries gives complete flexibility for having 'Fireflies' virtually anywhere, it is important to never leave dead batteries in the unit. This is because the electrochemical reaction that produces electricity inside the battery can also produce acid when the battery is depleted. This acid is corrosive and if it leaks out of the battery case will permanently damage everything it touches, especially metal contacts.
CAUTION - NEVER LEAVE DEAD ALKALINE BATTERIES IN THE UNIT AS THEY WILL DEGRADE AND POSSIBLY LEAK ACID, CAUSING PERMANENT DAMAGE NOT COVERED BY WARRANTY.