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E-Mail Firefly Magic Support with the identification of the part(s) that's missing, the store name and location, and date you purchased the product. Be sure to include your name, address, and the phone number where you can be reached.
Be sure the 'Firefly' Cluster Plug(s) are firmly pressed all the way into the jacks on the bottom side of the Solar Panel assembly. If the plugs are completely in, just twist them back and forth a few times to help the electrical connection.
Be sure the ON-OFF Switch located on the bottom side of the Solar Panel assembly is set to the ON position. When new, sometimes it take sliding the switch back and forth a few times between the ON and OFF positions to get the contacts aligned.
Sometimes, during shipping, the batteries move inside the battery compartment. To be sure the contacts are good, open the battery compartment door, then press the batteries into position. Next, while leaving them in place, just spin each battery a couple times to be sure the battery ends are making good connection with the terminals inside the battery compartment.
Be sure the batteries are correctly installed with the positive terminal (+) toward the small metal square - NOT THE SPRING. Also, be sure that the spring is pressed straight against the Negative
If you have just setup your 'Fireflies' for the first time, it's possible the rechargeable batteries are not fully charged. To be sure the unit is working properly, install two standard AA alkaline batteries, then turn the ON-OFF switch to the ON position while watching the 'Fireflies'. If all the 'Fireflies' light up and then flicker and fade off, the unit is working correctly.
Reinstall the rechargeable batteries, and place the Solar Panel Assembly in a outdoor location where it will receive direct sunlight for at least 1 full day. Be sure the ON - OFF switch is set to the OFF position which allows ALL the electricity from the solar panel to go into the rechargeable batteries.
If the 'Fireflies' still don't light when the two new standard AA Alkaline batteries are installed and the switch is in the ON position, please carefully recheck the above steps #1-3.
If your 'Fireflies' have been working, and suddenly stop, the problem is likely one of the two following problems:
1) The solar panel has not been receiving enough DIRECT SUNLIGHT to keep the batteries fully charged.
To fix the problem, turn the switch to the OFF position, place the solar panel where it will receive 8 hours of DIRECT SUNLIGHT in order to get the batteries fully recharged again.
2) The battery contacts and battery ends have become dirty or corroded due to moisture.
Remove the batteries and clean both ends with a clean cloth. If you see any residue, rub it off using a pencil eraser.
Also be sure to clean the metal contacts in the battery holder so they are shiny. You can use a pencil eraser for this as well.
NOTE: Always try to place the solar panel assembly where the water sprinkler is not shooting water up underneath the unit.
Depending on the climate they're used in, Ni-Cd rechargeable batteries will last from 1 to 2 years. When they're replaced, be sure to send them to a recycling center.
You can replace the Ni-Cd batteries with another set of Ni-Cd's, or install Ni-MH rechargeable batteries. See the Battery Information Section below.
Even if one or more ‘Fireflies’ are damaged or cut-off, the remaining ‘Fireflies’ will continue to work. Replacement ‘Firefly’ Cluster can be purchased here.
Replacement parts and accessories can be purchased here.
If you have followed all the instructions and are still having a problem, please call 1-877-834-7335 Monday - Friday 8AM to 4PM MST, or E-Mail Firefly Magic Support
One of the best ways to be environmentally friendly is to capture the power of the Sun's energy by designing solar powered renewable products, and that's exactly what Firefly Magic® has done with their newly designed renewable energy 'Fireflies'.
Basically, it means utilizing a source of energy over and over again. With our Solar Powered Firefly Magic® Firefly Lights we use the power from the Sun over and over, day after day.
We do this by first collecting the Sun's solar light radiation that hits the solar cells on the solar panel assembly. The solar panel is made up of16 individual silicon cells that are connected together and laminated under a clear plastic cover.
By using the new technology laminating process rather than the older epoxy encapsulating process, the solar panel will not turn yellow and crack over time. This means the solar cells can continue to receive the maximum level of solar energy over their years of life.
When the sunlight strikes the solar cells in the solar panel they begin to generate electric power (voltage x current = power in watts). This electrical energy is routed by wires to the battery compartment.
In order for the 'Fireflies' to operate at night the electrical power from the sun must be transferred and stored. This is accomplished by using two (2) AA rechargeable batteries located inside the Solar Panel Assembly.
The rechargeable batteries take the electrical power and store it by using a chemical conversion that stores the electrons. There are currently two generally available rechargeable battery types, Nickel Cadmium (Ni-Cd) and Nickel Metal Hydride (Ni-MH).
Because rechargeable batteries use chemical processes to convert, store, and output the electrical power, temperature can play a significant role in how well the batteries operate, and in turn, how the 'Fireflies' work.
We suggest you look at the battery information section below to learn about the differences between Ni-Cd and Ni-MH rechargeable batteries.
The Firefly Magic® Firefly Lights models FMS-14 and FMS-07 are a new and unique 2-in-1 product that can operate either from rechargeable or standard AA batteries . . . it's completely your choice!.
Originally, Firefly Magic® manufactured separate solar powered and battery powered firefly lighting units. This meant making a decision whether to purchase an outdoor solar power unit, or a battery power unit for locations with little or no sunlight - especially for indoor events and displays.
With the new Firefly Magic® Firefly Lights (FMS-14 and FMS-07) you no longer must pick one or the other . . . you get both.
Use the rechargeable batteries that are included and place the Solar Panel Assembly in a location where direct sunlight strikes the solar panel 2-3 hours per day, and you have a self sustaining solar powered, efficient and renewable set of 'Fireflies' flashing, flickering, and fading day-after-day, week-after-week, and month-after-month.
If want your Firefly Magic® 'Fireflies' in a location where there is little or no sunlight you can simply replace the rechargeable batteries in the Solar Panel Assembly with standard or heavy duty Alkaline AA batteries.
Alkaline batteries use electrochemistry to produce electrical power that can operate the 'Fireflies' electronic circuits and light up the patented 'Firefly LED'.
Alkaline battery chemistry is commonly used by Duracell and Energizer batteries, where the electrodes are zinc and manganese-oxide, with an alkaline electrolyte.
The AA Alkaline battery can have approximately 2100-2500 mAh (milliamp hours) stored capacity when new. This is important as all AA batteries produce approximately 1.5 Volts when new, but the current rating in mAh tells how long they'll last. That is how long they'll operate the 'Fireflies'.
Because Firefly Magic® uses their own patented technical methodology to make the "fireflies' operate so realistically, the amount of power (Voltage x current = power in Watts) they use has been efficiently reduced. This means the model FMS-14 unit with fourteen 'Fireflies' can operate continuously on just two (2) AA batteries for approximately 4 weeks. While the model FMS-07 with seven 'Fireflies' can operate continuously for over 6 weeks.
Of course if you turn the 'Fireflies' off during the day, the two AA Alkaline batteries will last even longer.
While using standard AA Alkaline batteries gives complete flexibility for having 'Fireflies' virtually anywhere, it is important to never leave dead batteries in the unit. This is because the electrochemical reaction that produces electricity inside the battery can also produce acid when the battery is depleted. This acid is corrosive and if it leaks out of the battery case will permanently damage everything it touches, especially metal contacts.
This is why it is critical to never leave dead Alkaline batteries in your Firefly Magic® Firefly Lights unit.
CAUTION - NEVER LEAVE DEAD ALKALINE BATTERIES IN THE UNIT AS THEY WILL DEGRADE AND POSSIBLY LEAK ACID, CAUSING PERMANENT DAMAGE NOT COVERED BY WARRANTY.