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E-Mail Firefly Magic Support with the identification of the part(s) that's missing, the store name and location, and date you purchased the product. Be sure to include your name, address, and the phone number where you can be reached.
My 'Fireflies' stopped but they were working before.
If your 'Fireflies' have been working, and suddenly stop, the problem is likely one of the two following problems:
NOTE: Always try to place the solar panel assembly where the water sprinkler is not shooting water up underneath the unit.
How long will the Ni-Cd rechargeable batteries last?
Depending on the climate they're used in, Ni-Cd rechargeable batteries will last from 1 to 2 years. When they're replaced, be sure to send them to a recycling center.
You can replace the Ni-Cd batteries with another set of Ni-Cd's, or install Ni-MH rechargeable batteries. See the Battery Information Section below.
Some of my 'Fireflies' have been cut-off or damaged.
Even if one or more ‘Fireflies’ are damaged or cut-off, the remaining ‘Fireflies’ will continue to work. Replacement ‘Firefly’ Cluster can be purchased here.
Something has been broken or damaged.
Replacement parts and accessories can be purchased here.
Additional help and support.
If you have followed all the instructions and are still having a problem, please call 1-877-834-7335 Monday - Friday 8AM to 4PM MST, or E-Mail Firefly Magic Support