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Terms & Conditions

 

ONE (1) YEAR LIMITED WARRANTY

or 1-year from date of purchase. Spartus Technology LLC warrants the Firefly Magic® Firefly Lights against defects due to workmanship or materials to the original purchaser. The Spartus Technology LLC obligations under this warranty are limited to the following guidelines.

- This warranty does not extend to the batteries.

- This warranty does not cover the Firefly Magic® Firefly Light products that have been altered or damaged due to: normal wear, abuse, improper maintenance, improper use, disassembly of parts and/or attempted repair by anyone other than an authorized employee of the Spartus Technology LLC.

- This warranty does not cover surface scratches or weathering as this is considered normal wear.

- Warranty service is limited to repair or replacement of the Firefly Magic® Firefly Lights product or component(s) that prove defective under normaluse and which upon examination shall indicate, to the satisfaction of Spartus Technology LLC, they are defective. If Spartus Technology LLC confirms
the defect and approves the claim, Spartus Technology LLC will elect to repair or replace the Firefly Magic® Firefly Lights product or component(s)as covered by the terms of this warranty.

- This warranty extends to the original purchaser only and is not transferable or assignable to subsequent purchasers.

Spartus Technology LLC requires reasonable proof of purchase. Therefore, we strongly recommend that you retain your sales receipt or invoice. To obtain repair or replacement of your Firefly Magic® Firefly Lights product or component(s) under the terms of this warranty, please call Customer Service Department at 800-932-8004 for a Return Authorization Number and further instructions. A receipt or proof of purchase will be required. Firefly Magic® Firefly Lights product or component(s) returned to Spartus Technology LLC must include your name, address and telephone number. Please make sure the product or component(s) is properly packed, postage prepaid, and insured. A Return Authorization Number MUST be clearly marked on the outside of the box. Spartus Technology LLC cannot be responsible for any product or component(s) forwarded to us without a Return Authorization Number.

EXCEPT AS ABOVE STATED. THE Spartus Technology LLC MAKES NO OTHER EXPRESS WARRANTY. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO 1-YEAR FROM THE DATE OF PURCHASE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

ANY LIABILITY FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE FAILURE OF THE FIRELY MAGIC® FIREFLY LIGHTS TO COMPLY WITH THIS WARRANTY OR ANY IMPLIED WARRANTY IS EXCLUDED. CUSTOMER ACKNOWLEDGES THAT THE PURCHASE PRICE CHARGED IS BASED UPON THE LIMITATIONS CONTAINED IN THE WARRANTY SET OUT ABOVE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

THIRTY (30) DAY UNCONDITIONAL GUARANTEE

If any of our Firefly Lights by Firefly Magic® products do not meet your expectations we want them back! Our continued success is based on the satisfaction of our Customers, and that includes YOU. We'll give you a refund for ANY reason during the first 30 days. After 30 days a restocking fee will apply. *Please see exceptions below

Terms and Conditions: As long as the product has not been damaged, we will accept it back if it has a Return Authorization (RA) number. Just e-mail or call to receive your return authorization which allows proper tracking and refund for your purchase price, minus the original shipping/handling charge - No Quibbling! - No Questions Asked! *A restocking fee will be charged if product is returned with an RA Number.

EXCEPTIONS - The 30 Day Satisfaction Guarantee does not apply to the following purchases and are Not Returnable: Custom built products; Orders for commercial, entertainment, theatrical, or other events; Expedited orders; Orders with 3 or more units; and item marked "Seasonal" or "Close-out"

If you have any questions about the Return Policy
please call Before Ordering

RESTOCKING of NON- COMMERCIAL orders with an RMA
Returned within 30 days - No Restocking Fee - Shipping & Handling Fees not returned
Returned between 30 – 60 days - 20% restocking + Shipping & Handling Fees
Returned between 60 – 90 days - 30% restocking + Shipping & Handling Fees

RESTOCKING of NON- COMMERCIAL orders without an RMA
Returned within 30 - 20% restocking + Shipping & Handling Fees
Returned between 30 – 60 days - 30% restocking + Shipping & Handling Fees
Returned between 60 – 90 days - 40% restocking + Shipping & Handling Fees

* COMMERCIAL includes orders for Commercial, Entertainment, Theatrical, Expedited orders, Orders with 3 or more units, and orders for events such as Weddings, Parties, School Shows, Trade Shows, etc.

 

Firefly Magic® - Spartus Technology LLC
Denver, CO
E-mail:
Phone: 1-877-8-FIREFLY

For pricing and purchase information, Click Here.

©2004 - 2013 FIREFLY MAGIC®
SPARTUS TECHNOLOGY LLC - ALL RIGHTS RESERVED