If any of our Firefly Lights by Firefly Magic® products do not meet your expectations we want them back! Our continued success is based on the satisfaction of our Customers, and that includes YOU. We'll give you a refund for ANY reason during the first 30 days. After 30 days a restocking fee will apply. *Please see exceptions below
Terms and Conditions: As long as the product has not been damaged, we will accept it back if it has a Return Authorization (RA) number. Just e-mail or call to receive your return authorization which allows proper tracking and refund for your purchase price, minus the original shipping/handling charge - No Quibbling! - No Questions Asked! *A restocking fee will be charged if product is returned with an RA Number.
*The 30 Day Satisfaction Guarantee does not apply to the following purchases and are not returnable: Custom built products; Orders for commercial, entertainment, theatrical, or other events; Expedited orders; Orders with 3 or more units; and item marked "Seasonal" or "Close-out"
If you have any questions
about the return policy, please call before ordering
© 2004 - 2013 FIREFLY MAGIC® - All rights reserved.